Introduction
We generally want to use virtual phone banks to do voter contact in VAN - they make sure data is automatically recorded and reduce the use of paper. However, if it's not possible to use electronic lists it’s important to make sure our data is still being entered back into VAN.
Challenges with Grid View
- For a video summary of this section, click here.
- Grid view might seem like the easiest way to enter that data back into VAN. However, when data is entered back into VAN important data is lost, including:
- Only allows you to call preferred numbers, rather than all numbers
- Doesn’t associate contact result with number (e.g., wrong number, disconnected) with a phone number
- Leads to marking good numbers wrong and never marking wrong numbers
What do I do instead?
Virtual phone bank - Takes care of all of your challenges and no data entry!
Export / import using CSV
If I need to use paper lists, what should I do instead?
For a video summary of this section, click here.
- Exporting calls
- Create list in VAN
- Click Export
- Select phone list
- Download as CSV
- Add columns for every survey question in script
- Print list
Importing back into VAN
- Enter back into .csv file
- Upload file through bulk upload
- Select contact type - Phone
- Map survey questions accordingly