Why impersonate users?
- Impersonation is most handy when a user hasn’t shared a folder with lists (including turfs) to other users or user groups
- Allows you to view VAN through another user's account, which makes debugging issues on that user's end much easier, and lets you share guidance and screenshots from their perspective
How to impersonate user accounts
- To impersonate a user account, click on the 'More' dropdown and then on 'Impersonate User' when you are on a user’s profile
- While you're impersonating a user, the 'More' dropdown disappears so that users cannot purposefully or accidentally make changes to a user account as another user.
- For all intents and purposes, impersonation will allow you act as if you are that user for the vast majority of permissions
- To return to self, click on the name in the top right and click ‘return to self’
- You are only able to impersonate users that have a user profile set that is below yours, i.e. a Level 2 user can impersonate a user in Levels 3-7 (see txdem.co/TDP-User-Profiles for more on user profiles)