Everyone makes mistakes -- it happens! Luckily, our team can get mistakes and bad data rolled back, usually within a business day or two.


Here's what to do if you make an error in VAN:


  1. Submit a help ticket at txdem.co/van-help as soon as you notice the error! Here's the information we need from you to get a rollback started:
    • The name of the VAN committee the error occurred in (i.e. "Barack Obama for Dallas City Council District 2")
    • A brief description of the error (i.e. We bulk uploaded a file and accidentally mapped it to the Primary ID SQ instead of the General Election SQ)
    • The date that the error occurred
  2. Our team will get back to you within 24 hours to get any additional information we need from you, and then depending on the rollback type, will either manually roll back the error or send it up to NGPVAN HQ to roll back. If we need to send it up to VAN, it typically takes 1-3 business days for the data to be rolled back.
  3. We'll keep you up to date on the status of the rollback -- keep an eye on your email in case we have any additional questions for you!


The most common types of rollbacks we deal with are:

  • Bulk uploads (i.e. wrong file uploaded, or wrong fields mapped)
  • Survey responses (i.e. volunteer marked wrong information for a voter)
  • Canvass results (i.e. voter(s) marked with incorrect canvass result, like marking everyone that wasn't home as "refused")
  • Deceased (i.e. voter incorrectly marked as deceased)
  • Activist Codes (i.e. wrong Activist Code marked for voter(s))
  • Clearing out process volunteers (on MyC, if you upload to process volunteers, you're often stuck clearing it out if you upload by mistake. We can get this cleared out!)
  • Notes (i.e. volunteer writes notes for a voter instead of marking survey questions, or a volunteer writes inappropriate notes and you want all of the notes applied by a particular volunteer cleared out)
  • MiniVAN Commits (if a volunteer turned out to be faking data, we can have their MiniVAN commits rolled back)
  • VPB results (same as MiniVAN Commit -- we can have data rolled back based on the user that made the calls.)


If you have any questions about rollbacks, or would like to get an error fixed, please submit a help ticket at txdem.co/van-help and our team can assist.